Retail Doctor Academy

Archives: Courses

Time Management

Welcome to Time Management

This is an RDG Fit for Business™ Effective People course

This course has been developed specifically for retailers such as:
  • Store owners
  • Store managers
  • Regional & state managers
  • Retail staff

This module will cover:

  • The skills required to effectively manage your time
  • Time management strategies
  • The importance of prioritising tasks
  • Task delegation

This content is only available to subscribers of The Retail Doctor Academy

Discrimination & Harassment

RDG – Discrimination & Harassment

This is an RDG Fit for Business™ Effective People course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  •  Retail staff

This module will cover:

  •  The types of behaviour that should be avoided in the retail workplace
  •  Legal ramifications of discrimination and harassment
  •  Preventative measures
  •  What you can do if you are the subject of, or witness to, discrimination or harassment in your workplace

This content is only available to subscribers of The Retail Doctor Academy

Omnichannel World Webinar

Fit for Business™ Webinar
An Omnichannel World

Omnichannel is about the ecosystem or the community that the retailer is building. This is through their in store experience, the way they use social media and their capability to drive their community through business information systems, data bases and the collection of data.

This webinar talks about how to build your omnichannel offer, how to build your point of difference and how to train and coach your employees.

This content is only available to subscribers of The Retail Doctor Academy

Fiscal Physical Webinar

Fit for Business™ Webinar Fiscal Physical

Underneath every businesses sustainable cash flows lies the machinery which we know as Fiscal Physical. These are the core numbers in a retail business –profit and loss, cash flow and balance sheet.

This webinar helps us to understand – how money moves through the business, how it is made, how it is lost and understanding the relationship between the net worth of the investor, balance sheet and cash flow.

This content is only available to subscribers of The Retail Doctor Academy.

Fit For Business™ Visual Impact & Effective People

Fit For Business™
Visual Impact & Effective People

Visual Impact is about the theatre of retail. Creating excitement, inspiration and education, converting the retails space into something that builds your brand.

This webinar talks about how you can enhance your retail spaces to maximise the offer.

This content is only available to subscribers of The Retail Doctor Academy.

How to Understand Your Customer on an Emotional Level

How to Understand Your Customer on an Emotional Level

Fit For Business™ Customer Connection Webinar

Customer Connection is about how the business interacts with its customers, customer satisfaction, mystery shopping, research, insights and the customer experience

This webinar will discuss how to understand customers on emotional level and how you can talk to your customers on

This content is only available to subscribers of The Retail Doctor Academy.

Website & Social Media Marketing

Website & Social Media Marketing

Fit For Business™ Brand Aid™ Webinar

Brand aid is about the uniqueness and point of difference in a business, How are you different? How are you unique? How are you expressing this uniqueness to the market? What are you great at? How does it come to this reasoning? Does the business have a good sense of the context and landscape?

In this webinar we focus on website & social media marketing.

This content is only available to subscribers of The Retail Doctor Academy

Is Customer Loyalty Dead?

Is Customer Loyalty Dead, or Just Resting?

This is a Fit For Business™ Customer Connection Course

Customer Connection is about how the business interacts with its customers, customer satisfaction, mystery shopping, research, insights and the customer experience

This webinar will discuss customer loyalty, understanding what loyalty means to customers and how you can build that loyalty.

This content is only available to subscribers of The Retail Doctor Academy

Strategic Planning 101

Fit For Business™ Strategy Sensor™ Webinar

Strategic Planning 101

In this webinar we focus on the elements of strategy including uncovering what strategy is and how we can develop and deliver that strategy.

This content is only available to subscribers of The Retail Doctor Academy

How to Grow a Sustainable Business

How to Grow a Sustainable Business – The Steps to Business Fitness

In this webinar we look at today’s journey to ‘Business Fitness’. We will take a look at the challenges retailers are facing today and what we can do about these challenges, as well as uncovering The Steps to Business Fitness™.

This content is only available to subscribers of The Retail Doctor Academy.

Difficult Customer Conversations

Welcome to Going Difficult Customer Conversations (within the Sales Process)

This is a Fit for Business™ Customer Connections™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders
  • Retail staff

This course builds on learnings from the Selling Skills and Advanced Selling Skills modules to deepen the relationship with your customers, and look at how to create an excellent customer experience for all different types of customers and scenarios.

* It is recommended that both the Selling Skills and Advanced Selling Skills courses are completed prior to this module.

This content is only available to subscribers of The Retail Doctor Academy

How to Review a Profit & Loss Statement

How to Review a Profit & Loss Statement

This is a Fit for Business™ Fiscal Physical™ course

This course has been developed specifically for all employees of a Retail Business including:

  • Store managers
  • Regional and state managers
  • Team leaders
  • Floor Staff

In this module we will help you to:

  • Key elements within the P&L statement
  • What information can be gained
  • How the P&L statement can assist you in making decisions

This content is only available to subscribers of The Retail Doctor Academy.

Strategic Planning

Welcome to Strategic Planning

This is a Fit for Business™ Strategy Sensor course

This course has been developed specifically for leaders of a Retail Business including:

  • Store managers
  • Regional and state managers
  • Team leaders

In this module we will cover:

  • The skills and knowledge to apply safe work practices in the retail environment
  • How to identify and report on hazards and risks
  • Where applicable provide the correct control measures

This content is only available to subscribers of The Retail Doctor Academy

WH&S for Retail Employees

Welcome to WH&S for Retail Employees

This is a Fit for Business™ Effective People course

This course has been developed specifically for all employees of a Retail Business including:

  • Store managers
  • Regional and state managers
  • Team leaders
  • Floor Staff

In this module we will help you to:

  • Define stocktaking and the different types of stocktakes
  • Understand the benefits of Stocktaking
  • Understand the Stocktaking process
  • Analyse the results of the Stocktake

This content is only available to subscribers of The Retail Doctor Academy

Stocktaking for a Retail Business

Welcome to Stocktaking for a Retail Business

This is a Fit for Business™ Category Cardio™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders

In this module we will help you to:

  • Define stocktaking and the different types of stocktakes
  • Understand the benefits of Stocktaking
  • Understand the Stocktaking process
  • Analyse the results of the Stocktake

This content is only available to subscribers of The Retail Doctor Academy

Understanding Benchmarks for Retail Business

Welcome to Understanding Benchmarks for Retail Business

This is a Fit for Business™ Performance Pulse™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders

In this module we will:

  • Understand the importance of benchmarks and how to use them effectively in your business
  • Review key benchmarks and how to measure them against your metrics
  • Understand why the gaps are there and investigate how you can close the gaps.
  • Using benchmarks to create targets and goals within your business

This content is only available to subscribers of The Retail Doctor Academy

Going Omnichannel

Welcome to Going Omnichannel

This is a Fit for Business™ Omnichannel course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders
  • Retail staff interested in an Omnichannel solution for retail business

This module will cover:

    • Understand what omnichannel retailing is
    • Recognise the tools required to build your omnichannel experience
    • Understand how to create the omnichannel connections

This content is only available to subscribers of The Retail Doctor Academy.

Centre Management Retail Skills

Centre Management Retail Skills

A Fit for Business™ Learning Path

This learning pathway is relevant for all members of Centre Management. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail leadership.  On successful completion of this module users will have a thorough knowledge and understanding of both the responsibilities of retail leadership and a Centre Management leader. 

Learning path details
Four o clock Free Icon 3hrs 50min
Certificate diploma Fit for Business™ Centre Management Retail Skills

This content is only available to subscribers of The Retail Doctor Academy