Retail Doctor Academy

Welcome to Going Difficult Customer Conversations (within the Sales Process)

This is a Fit for Business™ Customer Connections™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders
  • Retail staff
This course builds on learnings from the Selling Skills and Advanced Selling Skills modules to deepen the relationship with your customers, and look at how to create an excellent customer experience for all different types of customers and scenarios. * It is recommended that both the Selling Skills and Advanced Selling Skills courses are completed prior to this module.

This content is only available to subscribers of The Retail Doctor Academy