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Selling Skills 6 – Close & Welcome Back

Selling Skills 6 – Close & Welcome Back

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff
This module covers:
  • The final two steps in the Sales Process; Close and Welcome Back
  • Customer’s buying signals and timing of the Close
  • Differnet Close techniques
  • Purpose and importance of the Welcome Back

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 5 – Add On Sales

Selling Skills 5 – Add-On Sales

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff
This module will cover:
  • Maximising the sale through Add-On Sales
  • How Add-On sales helps build relationships with your customers
  • Benefits of Upselling and Cross-selling
  • Add-On Sales examples

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 4 – Presentation

Selling Skills 4 – Presentation

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff
This module covers:
  • Purpose of the Presentation phase
  • Importance of Product Knowledge
  • Understanding Features & Benefits
  • Handling customer objections

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 3 – Discovery

Selling Skills 3 – Discovery

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff
This module will cover:
  • The purpose of Discovery
  • Tools and techniques for the Discovery phase
  • Example of Discovery in action

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 2 – The Welcome

Selling Skills 2 – The Welcome

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff
This module covers:
  • Purpose of The Welcome
  • Customer awareness
  • First impressions
  • Verbal and non-verbal communication

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 1 – Overview

Selling Skills 1 – Overview

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff
This module will cover:
  • What it means to provide a superior service to your customers.
  • An introduction into the six steps of the Selling Skills sales process.

This content is only available to subscribers of The Retail Doctor Academy

Fit for Business™ Selling Skills Pathway

Selling Skills

A Fit for Business™ Learning Path

On completion of this course you will be awarded the RDG Retail Academy Fit for Business™ Selling Skills certificate.

Learning path details
Four o clock Free Icon 60min
Certificate diploma Fit for Business™ Selling Skills

This content is only available to subscribers of The Retail Doctor Academy.

Supporting Organisational Change

Supporting Organisational Change

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for:
  • Store owners
  • Store managers
  • Store leaders
This module will cover:
  • The different types of change in a retail store
  • The signs and reasons why team members may be reluctant to change
  • Approaches to support your team in embracing change

This content is only available to subscribers of The Retail Doctor Academy

Interviewing Skills

Interviewing Skills

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :
  • Store owners
  • Store managers
  • Regional & state managers
This module will cover:
  • The skills required to be an effecitve interviewer
  • Considerations before, during, and after an interview
  • Questions and practical skills that can be applied during an interview

This content is only available to subscribers of The Retail Doctor Academy

Category Cardio™ Webinar

Fit for Business™ Webinar
An Omnichannel World

Omnichannel is about the ecosystem or the community that the retailer is building. This is through their in store experience, the way they use social media and their capability to drive their community through business information systems, data bases and the collection of data.

This webinar talks about how to build your omnichannel offer, how to build your point of difference and how to train and coach your employees.

This content is only available to subscribers of The Retail Doctor Academy

COMING SOON

Elevated Experience

This content is only available to subscribers of The Retail Doctor Academy

COMING SOON

Digital Presence

This content is only available to subscribers of The Retail Doctor Academy

COMING SOON

Category Plans

This content is only available to subscribers of The Retail Doctor Academy

Emotional Selling

Welcome to Emotional Selling

This is an RDG Fit for Business™ Customer  Connection course

This course has been developed specifically for retailers such as:
  • Store owners
  • Store managers
  • Regional & state managers
  • Team Leaders
  • Retail Staff

This module we focus on:

  • Understanding our customers
  • Building emotional connections with our customers
  • Identifying and selling to our different customers
  • Implementation planning
  • Performance evaluation

This content is only available to subscribers of The Retail Doctor Academy.

Buying Plan Fundamentals

Welcome to Buying Plan Fundamentals

This is an RDG Fit for Business™ Category Cardio course

This course has been developed specifically for retailers such as:
  • Store owners
  • Store managers
  • Regional & state managers

This module will cover:

  • Where to start in the development of a Buying Plan time
  • The information you will need to know
  • Criteria that will affect your decisions
  • The ratios between stock required and maximising sales
  • An understanding of the cash flow implications of a Buying Plan
  • The importance of continual review and replanning

This content is only available to subscribers of The Retail Doctor Academy.