Course Category: modules

Welcome to Going Difficult Customer Conversations (within the Sales Process)

This is a Fit for Business™ Customer Connections™ course

This course has been developed specifically for retailers such as:

• Store owners
• Store managers
• Regional and state managers
• Team leaders
• Retail staff

This course builds on learnings from the Selling Skills and Advanced Selling Skills modules to deepen the relationship with your customers, and look at how to create an excellent customer experience for all different types of customers and scenarios.

* It is recommended that both the Selling Skills and Advanced Selling Skills courses are completed prior to this module.

This content is only available to subscribers of The Retail Doctor Academy

How to Review a Profit & Loss Statement

This is a Fit for Business™ Fiscal Physical™ course

This course has been developed specifically for all employees of a Retail Business including:

• Store managers
• Regional and state managers
• Team leaders
• Floor Staff

In this module we will help you to:

• Key elements within the P&L statement
• What information can be gained
• How the P&L statement can assist you in making decisions

This content is only available to subscribers of The Retail Doctor Academy.

Welcome to Strategic Planning

This is a Fit for Business™ Strategy Sensor course

This course has been developed specifically for leaders of a Retail Business including:

• Store managers
• Regional and state managers
• Team leaders

In this module we will cover:

• The skills and knowledge to apply safe work practices in the retail environment
• How to identify and report on hazards and risks
• Where applicable provide the correct control measures

This content is only available to subscribers of The Retail Doctor Academy

Welcome to WH&S for Retail Employees

This is a Fit for Business™ Effective People course

This course has been developed specifically for all employees of a Retail Business including:

• Store managers
• Regional and state managers
• Team leaders
• Floor Staff

In this module we will help you to:

• Define stocktaking and the different types of stocktakes
• Understand the benefits of Stocktaking
• Understand the Stocktaking process
• Analyse the results of the Stocktake

This content is only available to subscribers of The Retail Doctor Academy

Welcome to Stocktaking for a Retail Business

This is a Fit for Business™ Category Cardio™ course

This course has been developed specifically for retailers such as:

• Store owners
• Store managers
• Regional and state managers
• Team leaders

In this module we will help you to:

• Define stocktaking and the different types of stocktakes
• Understand the benefits of Stocktaking
• Understand the Stocktaking process
• Analyse the results of the Stocktake

This content is only available to subscribers of The Retail Doctor Academy

Welcome to Understanding Benchmarks for Retail Business

This is a Fit for Business™ Performance Pulse™ course

This course has been developed specifically for retailers such as:

• Store owners
• Store managers
• Regional and state managers
• Team leaders

In this module we will:

• Understand the importance of benchmarks and how to use them effectively in your business
• Review key benchmarks and how to measure them against your metrics
• Understand why the gaps are there and investigate how you can close the gaps.
• Using benchmarks to create targets and goals within your business

This content is only available to subscribers of The Retail Doctor Academy

Welcome to Going Omnichannel

This is a Fit for Business™ Omnichannel course

This course has been developed specifically for retailers such as:

• Store owners
• Store managers
• Regional and state managers
• Team leaders
• Retail staff interested in an Omnichannel solution for retail business

This module will cover:

• • Understand what omnichannel retailing is
  • Recognise the tools required to build your omnichannel experience
  • Understand how to create the omnichannel connections

This content is only available to subscribers of The Retail Doctor Academy.