modules Archives - Retail Doctor Academy

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Selling Skills 6 – Close & Welcome Back

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers
Team Leaders
Retail Staff

This module covers:

The final two steps in the Sales Process; Close and Welcome Back
Customer’s buying signals and timing of the Close
Differnet Close techniques
Purpose and importance of the Welcome Back

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 5 – Add On Sales

Selling Skills 5 – Add-On Sales

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers
Team Leaders
Retail Staff

This module will cover:

Maximising the sale through Add-On Sales
How Add-On sales helps build relationships with your customers
Benefits of Upselling and Cross-selling
Add-On Sales examples

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 4 – Presentation

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers
Team Leaders
Retail Staff

This module covers:

Purpose of the Presentation phase
Importance of Product Knowledge
Understanding Features & Benefits
Handling customer objections

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 3 – Discovery

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers
Team Leaders
Retail Staff

This module will cover:

The purpose of Discovery
Tools and techniques for the Discovery phase
Example of Discovery in action

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 2 – The Welcome

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers
Team Leaders
Retail Staff

This module covers:

Purpose of The Welcome
Customer awareness
First impressions
Verbal and non-verbal communication

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 1 – Overview

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers
Team Leaders
Retail Staff

This module will cover:

What it means to provide a superior service to your customers.
An introduction into the six steps of the Selling Skills sales process.

This content is only available to subscribers of The Retail Doctor Academy

Supporting Organisational Change

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for:

Store owners
Store managers
Store leaders

This module will cover:

The different types of change in a retail store
The signs and reasons why team members may be reluctant to change
Approaches to support your team in embracing change

This content is only available to subscribers of The Retail Doctor Academy

Interviewing Skills

This is a Fit for Business™ Effective People™ course

This course has been developed specifically for :

Store owners
Store managers
Regional & state managers

This module will cover:

The skills required to be an effecitve interviewer
Considerations before, during, and after an interview
Questions and practical skills that can be applied during an interview

This content is only available to subscribers of The Retail Doctor Academy

Fit for Business™ Webinar
An Omnichannel World

Omnichannel is about the ecosystem or the community that the retailer is building. This is through their in store experience, the way they use social media and their capability to drive their community through business information systems, data bases and the collection of data.

This webinar talks about how to build your omnichannel offer, how to build your point of difference and how to train and coach your employees.

This content is only available to subscribers of The Retail Doctor Academy

Elevated Experience

This content is only available to subscribers of The Retail Doctor Academy

Course Category: modules

Selling Skills 6 – Close & Welcome Back

This course has been developed specifically for :

This module covers:

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 5 – Add-On Sales

This course has been developed specifically for :

This module will cover:

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 4 – Presentation

This course has been developed specifically for :

This module covers:

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 3 – Discovery

This course has been developed specifically for :

This module will cover:

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 2 – The Welcome

This course has been developed specifically for :

This module covers:

This content is only available to subscribers of The Retail Doctor Academy

Selling Skills 1 – Overview

This course has been developed specifically for :

This module will cover:

This content is only available to subscribers of The Retail Doctor Academy

Supporting Organisational Change

This course has been developed specifically for:

This module will cover:

This content is only available to subscribers of The Retail Doctor Academy

Interviewing Skills

This course has been developed specifically for :

This module will cover:

This content is only available to subscribers of The Retail Doctor Academy

Fit for Business™ Webinar An Omnichannel World

This content is only available to subscribers of The Retail Doctor Academy

Retail Doctor Group

Fit for Business™ Webinar
An Omnichannel World